Demonstrating its commitment to offering a reliable IT service and infrastructure to employees and customers, the Dubai Chamber of Commerce and Industry has been awarded ISO/IEC 20000 -1:2011 certification from French classification organization Bureau VERITAS this month.

After a successful completion of a certification audit, Dubai Chamber has been awarded the ISO/IEC 20000-1:2011 for its effective overall IT service level management standards including reporting, budgeting and accounting for IT services as well as information security, supplier, incident, change and release management.

H.E. Hamad Buamim, President and CEO, Dubai Chamber, said: “The Certificate endorses the Chamber’s commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and performance while boosting its corporate image by offering world-class services based on a proven set of best practices to its internal and external customers.

“This certification is also a recognition of our dedication and hard work and highlights the quality of IT services that we provide to our stakeholders in line with the Dubai Government’s directives to offer smart services to all customers while keeping in step with latest technological changes as well as to promote IT Service Management System good practices within the business community in the emirate,” he said.

The President and CEO of Dubai Chamber added that the application of the IT Service Management Standard contributes to reducing cost through increased productivity while saving precious time and effort besides helping the Chamber to integrate the standard in providing a highly enriching experience to all its stakeholders.

The certificate reaffirms that the services offered by Dubai Chamber is of the highest accepted global standards in the IT industry as the end-users of the organization's services are assured of a comprehensive, consistent and integrated approach to IT Service Management processes as defined in the ISO/IEC 20000 -1:2011 standards, which also emphasize on continuous improvement initiatives in the service life cycle.

Ruth Thetta - Contributor Writer